"At Bess Concrete we have found directSMS to be an extremely reliable and easy to use service. By introducing this program to our business we have been able to increase productivity within the office. Thank you"
Morgan Bess
Bess Concrete
Reliably and quickly notifying field staff of work assignments.
Business Background
By using the latest technology in concrete placement and finishing, Bess Concrete are able to provide clients with specified flat floors to all Industrial and Commercial projects. With over 60 workers, as well a team of 10 office staff, Bess Concrete have the expertise to provide quality results in every aspect of the project.
Business Scenario
Before Using directSMS
Staff had to call the office every afternoon in order to be given their work assignments and locations for the following day.
At times some employees would not turn up to work, giving excuses that would blame the office staff when in fact that was not the case.
A systemised approach was required that could keep track of who was notified, what details they were given as well as confirming that they indeed received the message.
After Using directSMS
Now staff receive a SMS with the address of where they need to be the following day and if they have not received the SMS by 4pm they are to call the office. This has now freed up the afternoons for the office staff to do other work.
The message log is also quite useful in determining which staff member has received a SMS message from the office staff or not (some may not receive messages due to having their phone off or being out of network coverage, etc).
Benefits of Using SMS
With the help of directSMS, the staff at Bess Concrete are able to ensure all workers arrive at the correct work site each morning and are thus chargeable. The new system saves the office staff hours and all that extra time and effort every afternoon is now put to work on growing the business further.
