Category Archives: Customer Care

Bulk SMS – Fix Uploaded Excel Contact Files

Ever since we added the ability to import Microsoft Excel based data files into directSMS’ Web to SMS platform, we have had a lot of customers complain about how Excel …

directSMS + Zapier…. Coming Soon

We are just about done with the all new directSMS REST API. One of the things having a RESTful API allows us to do is to create our very own …

Send SMS Broadcasts From Your Mobile Phone Or Tablet Using Web Based Sms

We’ve had a number of customers ask about how to use the directSMS web to SMS (Web Based SMS) service while they are on the run. The following will hopefully give …

SMS Enable Your Infusionsoft Campaign

Marketing and CRM platforms like Infusionsoft have revolutionised the way we interact with our customers. Building marketing campaigns that interact and engage your customers has never been easier to implement …

How to use SMS marketing to improve your customer service

Today’s customer is more savvy and sophisticated then previous generations, due to the technology available to them. They have unparalleled access to information via blogs, reviews, forums, and so on. …

5 Tips to Get the Most Out of SMS Reminders

SMS is the king of immediate, actionable messages. Not only do people get them in their mobiles, they read them straight away. Hence, it has proven to being a fantastic …

Small Business News You Can Use – October 2013

Here is a round-up of the latest business news relevant to you and your business. More Australians Accessing Internet via Mobiles Here at directSMS we keep telling you that for …

Improve Customer Service with SMS

We all know by now that SMS marketing is the most effective of all marketing mediums, but did you know that SMS can also play a vital role in building …