Why use SMS?
Whether you’re interested in marketing and promotions, or you simply want a fast way to keep in touch with customers or employees, SMS allows you to reach someone almost instantly. It’s perfect for everything from critical updates, marketing, notifications, event management and even contacting staff. There are plenty of applications for SMS in business – and it works. No one deletes an SMS before first reading it.
Do you provide bulk SMS services?
Yes. All our services (Web 2 SMS, Email 2 SMS and our APIs) are optimised to help you send large batches of SMS messages in a matter of seconds. You can send group messages from your online address book, upload an Excel file with all your contacts, or send your bulk messages right from your email. Ample options are available and we can provide technical assistance.
What makes directSMS different?
We guarantee our business-grade service and reliability with Australia’s ONLY 100% Money Back Reliability Guarantee. We can provide this money-back guarantee because we only use highest quality connections to the local networks. This ensures all your Australian messages are delivered (1) reliably and (2) within seconds each and every time. Guaranteed.
Businesses choose directSMS because:
- No set-up fees and no contracts. Try directSMS with no commitment
- Used by many businesses and trusted around Australia. As at April 2014, directSMS had 8,231 business customers…and that number increases every day
- Used by some of the biggest brands in Australia, as well as one-person operations!
- Excellent service and delivery record with Australia-based service since 2003
- Excellent deliverability: the vast majority of texts arrive in seconds
- Easy to use—no software to install with full support
- Australian support to help with any technical questions
- Robust platform developed and hosted in Australia
Where is your SMS platform located?
The directSMS platform is hosted entirely in Australia. Sydney to be specific. Our platform utilises a virtualised server setup in order to ensure it is easily scalable, redundant and able to cope with ever growing traffic demand.
Your data stays in Australia ensuring you are in complete compliance with the new privacy laws.
What kind of customers do you work with?
Both large companies and smaller businesses. Clients include Jetstar, Toys R Us, AGL Energy, Harvey Norman, Fuji Xerox, LJ Hooker, QBE, Elders Real Estate. But we also proudly provide services for “micro” businesses. Many of our clients are one-person businesses.
How much do your services cost?
directSMS is highly affordable with a flexible fee structure. The costs depends on:
A. The grade of service you want to use. Guaranteed vs. StandardPlus.
B. The volume of SMS you will send. The bigger the volume, the cheaper the unit cost.
C. How you want to be billed. Pre-paid vs. monthly account.
To get a precise quote, request a free quote here. We will quickly email you a breakdown of the options – or customise a quote to your business.
What is the difference between Guaranteed and StandardPlus SMS?
Guaranteed SMS is perfect for real-time or mission-critical applications; Our Guaranteed SMS service is backed by Australia’s only 100% Money Back Guarantee and is the ultimate choice for when an SMS simply must get there on time. Guaranteed SMS guarantees your message will be delivered in seconds…or you don’t pay.
StandardPlus SMS is ideal for bulk messaging and "non-mission critical" uses. This option is highly cost-effective for uses including marketing and general notifications. With a super low cost-per-SMS, StandardPlus SMS helps you communicate effectively, affordably, and with a maximum Return on Investment (ROI).
If time of delivery is important, choose Guaranteed SMS. If it’s not, then StandardPlus SMS may be the best choice.
Will I be locked into a contract?
No. At directSMS, we offer a pay as you go (pre-paid) billing option with NO set-up fee and NO contracts.
Alternatively, you can use directSMS on a pay-by-the-month basis if that suits more. There are no long-term contracts or cancellation fees. If you cancel while using a monthly plan, you'll be billed for your current month, but you won't be billed again after your cancellation.
How do you achieve such high deliverability?
When you're investing in communicating with your prospects, customers, or staff, you want your messages to get to the recipients reliably and quickly. We've built exceptional relationships with Australia's leading telecommunications providers to build a strong network. In fact we guarantee it! Furthermore, we are the ONLY provider in Australia to offer a 100% Money Back Reliability Guarantee.
When do SMS credits expire?
Never! Your prepaid SMS credits will never expire.
Where are the terms and conditions for using your services?
All the terms and conditions governing the use of directSMS' services can be found here.
Rest assured, we hate SPAM as much as you do. Yours and your customer data is protected by the weight of Australia's privacy legislation. The only way we will ever pass your data to a 3rd party is if we ever get a court order or a request from a law enforcement body asking us to do so.
How do I get started?
It’s easy. Start a Free Trial or Register Now and fill in your details. Once you’ve completed the simple registration process, you can start sending messages. If you need any assistance during the process, call our hotline 1300 724 387 or email us.
Why do you want my mobile number when registering an account?
Mainly for security and verification purposes. The number you provide will be used to send the new account password and any password recovery messages in future. We won’t share it with anyone outside of directSMS