Guaranteed SMS Pricing

Answers To Frequently Asked Questions

Here are some frequently asked questions and their answers. If you have any other questions or queries, please don’t hesitate to ask us.

How does the discount work?

The discount percentage shown in the above comparison table is the discount you will receive over the Pay As You Go (PAYG) plan prices for purchasing the same number of pre-paid SMS credits.

This is achieved by bundeling more SMS messages with your monthly spend compared to what you would pay if you stay on the Pay As You Go (PAYG) plan.

Am I locked into a contract?

For Pay As You Go (PAYG) plans, there are no contracts at all. Pay for what you want, when you come to use it. Pre-paid SMS credits do not expire.

With monthly plans, there is usually a 3 month minimum term. However… until the end of of the month, we will waive this condition. That means there are NO MINIMUM TERMS on ALL monthly plans. You can trial our services with ZERO risk.

What happens when I use up all the SMS included in my monthly plan?

When you use up all SMS messages on your plan, your account is billed at the rate labeled “Additional SMS Messages” in the above table.

Are monthly plans capped?

Not at all. Each monthly plan comes with an allocation of included SMS credits. Once this allocation of included SMS is used up, additional messages are billed at the rate labelled “Additional SMS Messages” in the above table.

Do included SMS in monthly plans roll over from one month to the next?

No. Monthly or post-paid plans do not have a credit rollover feature. If your average usage is not going to be consistently at or above the included SMS, you are best to stay with the Pay As You Go (pre-paid) plan.

Do pre-paid SMS credits expire?

No. Pre-paid SMS credits NEVER expire allowing you to buy in bulk and save.

If your usage fluctuates from one month to the next, you can easily buy in bigger blocks to achieve some big savings over the starting rates.

Does the trial account expire?

Not really… Your free trial is governed by the number of FREE pre-paid SMS credits in your account. If you run out of credits during your trial, you can:

• Purchase more using your credit card or paypal
• Ask the sales team for some more credits to continue your evaluation

What does optional extra mean?

It means there might be an extra charge to include that feature.

What does API mean?

API stands for Application Programming Interface. It defines how other computer systems can interaction with each other. In this case, it’s a blue print that shows software developers and systems integrators how to connect their systems and applications to directSMS’ SMS Gateway

What is a dedicated Inbound Number? Do I need one?

An inbound SMS number is a dedicated facility provisioned on your account allowing you to receive SMS from your clients, staff or the general public. It is essentially a mobile phone number that is linked to your directSMS account.

If you simply want to get replies to your SMS messages, you do not need a dedicated number. You can use our 2-way SMS system and see all replies on the website, via email or have them pushed out to your systems in real time for FREE!

If you want a dedicated phone number you can ask clients or staff to SMS you on, you will need your own dedicated number.