“directSMS is efficient, reliable and backed up by excellent customer service and support”
Team Leader and Training Coordinator
BrizBrain & Spine
SMS appointment reminders to reduce lost revenue from missed appointments.
BrizBrain & Spine is Queensland’s premier Neurosurgery and Spinal surgery practice.
Collectively, their five highly-trained Neurosurgeons have more than 100 years’ surgical experience, making them one of if not the most experienced surgical brain and spine team in Australia.
With 5 clinicians in a super busy medical practice, all appointments have to be confirmed 24-48 hours prior. This ensures that the patient has not forgotten both the appointment and any referral paperwork and clinical documents they needed to bring.
Before Using directSMS
Confirming all appointments manually involves calling all patients which takes 25 man hours per week on average and impacts on other work tasks.
After Using directSMS
BrizBrain and Spine now use directSMS’ Web 2 SMS service to send their appointment reminders once a day in bulk.
“Instantly, we have been able to save 22 hours a week in resources, allowing greater productivity and task completion. Saving time in one area has an exponential flow on effect in terms of time that is available for higher level tasks” – Amanda states.
Benefits of Using SMS
With the help of directSMS, BrizBrain & Spine were able to reduce the work required to confirm all patient appointments from 25 man hours per week to just 3!
- This translates into a direct time and money saving of 55% of a Full Time Employee (FTE)
- The new process is more systemised and thus less likely to have human errors
- The process is easy for staff to learn and use. The directSMS’ Web 2 SMS system has a user friendly interface allowing each staff member to create their own unique message templates to use when sending SMS.
- Customer frustration is reduced in that each customer now has a written reminder to bring all relevant test results and referral paperwork
- Most importantly, the staff involved are now free to work on higher level tasks that add more value to the business